Oribi Plaza 35 Daly road, Port Shepstone, 4240, South Africa
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Being a customer of Kia for more than 10 years, I am very sad to say that I am not a happy customer anymore. Last year I traded my cars in for another car, and it went downhill from there.

No customer service, no return calls of communication back, no joy at all. It feels like I am getting the run a round by the people that need to help me. I have asked, begged and threatened now, and still no help. Always a story or an excuse or a “I / we will phone you back”, and then maybe 1 phone call and further nothing for months.

The car I bought was a ”second hand” car with somethings that needed to be fixed. When I got the car, no 2 key, car service book or contract. Still waiting for that. As well as no joy with fixing all that they said they would, still waiting.

I don’t know what to do any more. Also I needed to pay an extra R5000-00 per cash for some or other shortfall, as per the head of the company. Have paid the amount, struggled to get receipts out of the company. Now they say I need to pay R500-00 more, am not going to, they have still not fixed my car as per agreement.

I feel very disappointed with the people as well as with Kia self. Have always been a loyal customer and was never disappointed with my Kia cars.

Please help me. I don’t know what to do anymore.

Product or Service Mentioned: Kia South Africa Customer Care.

Reason of review: Poor customer service.

Preferred solution: Return this car and get a new deal on a other car.

I liked: Kia cars.

I didn't like: After - sales service.

  • Second Hand Car And Bad Service
Company wrote 0 public responses to the review from Feb 26.
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Anonymous
#1478676

I also bought 2018 rio at kia upington with a scrathed they didnt fixed it yet id pay for own registration of personlized nr plates on the kia.i dnt wnt it anymore coz they arent helpful at all. poor service

Anonymous
#1450586

{{Redacted}} Please make contact with me today , I also have problems with a brand new Kia 2018 . Whatsapp us today as we forming a group and going to Carte Blanch , Kia has been bankrupt before ..

They problematic and alll Kia service is terrible .

Get everyone to join whos had the same problems. 0746934667{{Redacted}}

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